This is a practical, step-by-step walkthrough: registration, verification, bonuses, and payments — no fluff.
Prerequisites
- A valid email address and phone number (SMS verification may be required).
- Proof of identity (passport, national ID, or driving license) and proof of address (utility bill or bank statement dated within last 3 months).
- A supported payment method: Visa, Mastercard, Skrill, Neteller, Trustly, or Paysafecard (availability depends on your country).
- Minimum deposit amount: typically €10 or equivalent.
- Age verification: you must be at least 18 years old (or legal gambling age in your jurisdiction).
- A stable internet connection and a modern browser (or the mobile‑optimized website – no app download needed).
Account Setup
- Go to the official Leovegas site (Leovegas casino) and click the green “Register” button.
- Fill in the registration form: email, desired password, country, currency, and personal details (first name, last name, date of birth, address, phone). Ensure all information matches your ID exactly – inconsistencies may delay verification later.
- Accept the terms and conditions, confirm you are over 18, and opt in for bonuses if desired (you can skip this now).
- Complete the account creation. You will receive a confirmation email – click the link to verify your email address.
- Log in and navigate to your account/profile. Upload the required documents under “Verify Account” (passport/ID and proof of address). Verification usually takes a few hours but can extend to 24–48 hours during peak times.
- Once verified, you can deposit using your preferred method. Go to the cashier, choose deposit, select amount, and confirm. Your first deposit may trigger a welcome bonus – read the terms carefully (see next section).
Bonus Mathematics
Leovegas typically offers a welcome package that might read: “100% up to €100 + 50 free spins on Book of Dead.” The actual bonus percentage and maximum amount vary by jurisdiction, but for illustration we will use this example. Here is a detailed calculation of the bonus value and wagering requirements.
Example bonus terms: 100% deposit match up to €100, wagering requirement 35x the bonus amount, free spins winnings capped at €50 and subject to 40x wagering.
Calculation 1 – Bonus Money:
You deposit €100. You receive a €100 bonus. Your total balance = €100 (real) + €100 (bonus) = €200. The wagering requirement on the bonus is 35 × €100 = €3,500. This means you must place bets totalling €3,500 before the bonus funds convert to real money. Note: typically only slot games contribute 100% to wagering; table games contribute less (e.g., 10%).
Calculation 2 – Free Spins:
You get 50 free spins at €0.10 per spin = €5 total value. Maximum winnings from free spins are capped at €50. If you win exactly €50 from free spins, that €50 becomes bonus funds with a 40x wagering requirement: 40 × €50 = €2,000. So you must wager an additional €2,000 on eligible games to cash out the free spin winnings.
Max win potential: To convert the full €100 bonus, you need to wager €3,500. Assuming a game with 96% RTP, your expected loss over that wagering is 4% × €3,500 = €140. Since you only have €100 bonus, the expected net outcome is negative. However, with variance, some players may win. The maximum you can withdraw from the bonus (before wagering) is typically limited to 10x the bonus (€1,000) or the deposit amount, whichever is lower. Always read the full terms.
Licence & Player Protection
Leovegas operates under licences from the Malta Gaming Authority (MGA) and the UK Gambling Commission, among others. These regulators enforce strict rules on fairness, security, and responsible gambling. All games use a Random Number Generator (RNG) audited by independent bodies like eCOGRA. For players in jurisdictions where the Curacao licence applies (e.g., some non‑EU countries), note that winnings may be subject to local income tax, unlike MGA‑licensed casinos where no tax is withheld at source – you should consult a tax advisor. Player protection tools include deposit limits, self‑exclusion, and a mandatory cooler period. SSL encryption protects all financial transactions.
Money In, Money Out
| Payment Method | Deposit Min/Max (€) | Withdrawal Min/Max (€) | Processing Time |
|---|---|---|---|
| Visa/Mastercard | 10–5,000 | 20–10,000 | 1–5 banking days |
| Skrill | 10–50,000 | 20–50,000 | Instant (up to 24h for first) |
| Neteller | 10–50,000 | 20–50,000 | Instant (up to 24h for first) |
| Trustly | 10–100,000 | 20–100,000 | 1–3 banking days |
| Paysafecard | 10–250 | Not available for withdrawals | N/A |
Withdrawal limits: Standard maximum withdrawal per transaction is €10,000 or equivalent, though VIP players may have higher limits. For payment methods like Skrill and Neteller, withdrawals are often instant once processed; the first withdrawal may require extra KYC checks. Always use the same method for withdrawals if possible. If a method does not support outgoing payments (e.g., Paysafecard), the casino will offer an alternative (e.g., bank transfer). Minimum withdrawal is usually €20. Important: Withdrawals may be capped at 10x the deposit amount if you have not wagered the deposit once (playthrough on deposit – always check the terms).
Good to Know
The Leovegas loyalty program, known as the “Leoclub”, consists of multiple tiers: Bronze, Silver, Gold, Platinum, and Diamond. Players earn points by wagering on real money games (typically 1 point per €10 wagered on slots, less on table games). Points accumulate and unlock level‑up rewards: free spins, cashback, reload bonuses, and personal account managers at higher tiers. Exclusive promotions and higher withdrawal limits are also awarded. There is no fixed point‑to‑value ratio; rewards are tailored based on activity.
Common Problems & Fixes
Problem 1: Verification documents rejected.
Check that the name on the document exactly matches your registration. Ensure the document is clear, in colour, and not cropped. If the address proof is a bank statement, it must show transactions and your address. Retake photos using natural light and resubmit.
Problem 2: Withdrawal pending for days.
First withdrawals often require additional checks. Contact live chat if it exceeds 48 hours. Ensure you have met all wagering requirements for any active bonus. If you deposited via card, you may need to upload a copy of the card (front/back with middle digits hidden) for verification.
Problem 3: Bonus not credited.
Check the promo code field during deposit – you may have missed it. Some bonuses require opting in before depositing. Review your bonus history in the account. If still missing, contact support with the deposit transaction ID.
Problem 4: Game not loading.
Clear your browser cache and cookies, disable ad blockers, or try a different browser. If using the mobile site, ensure your OS and browser are updated. Alternatively, try the direct game link from the provider.
Problem 5: Account locked.
This may happen after multiple failed login attempts or a security flag. Contact support via email or phone to verify your identity and unlock the account. Do not create a new account – it will be considered a duplicate and both may be closed.
Problem 6: Wagering requirement not decreasing.
Ensure you are playing eligible games. Games like blackjack or baccarat often contribute only 5–10% to wagering. Slots (unless excluded) contribute 100%. Check the game’s contribution percentage in the bonus terms.
FAQ
How do I reset my password?
Click the “Forgot Password” link on the login page. Enter your registered email address. You will receive a password reset link valid for 24 hours. If you do not see it, check your spam folder.
Can I change my registered currency?
No, you cannot change the currency after registration. It is tied to the currency you chose when creating the account. If you made a mistake, you must close the account and register again with the correct currency.
What is the minimum age to play?
You must be at least 18 years old (or the legal gambling age in your country, whichever is higher). Age verification is mandatory before any withdrawal.
How long do withdrawals take?
E‑wallets: 0–24 hours after approval. Cards: 1–5 banking days. Bank transfers: 3–7 days. The first withdrawal may take up to 48 hours for approval due to KYC checks.
Are there any fees on deposits or withdrawals?
Leovegas does not charge deposit or withdrawal fees for most methods. However, your payment provider may apply its own fees – check with them. Withdrawals via bank transfer may incur a small fee (typically €5–10) if processed in a different currency.
Can I play for free without depositing?
Yes, you can access “Play for Fun” mode on most slots and some table games without registering an account. However, to win real money, you must deposit and play with real funds.
What is the maximum withdrawal per transaction?
Standard maximum is €10,000 or equivalent per transaction. Higher limits may be available for VIP players. Withdrawals exceeding this amount may be split into multiple transactions.
How do I self‑exclude?
Go to your account settings under “Responsible Gambling” and choose the self‑exclusion option. You can select a period from 1 month to permanent. During self‑exclusion, you cannot log in or play. After the period ends, you can request reactivation.
Is the casino licensed by the UK Gambling Commission?
Yes, Leovegas holds a UKGC licence for players from Great Britain. For UK players, there are additional protections like deposit limits and the ability to set session reminders.
Closing
This guide covers the essential steps to get started, understand bonus math, and handle common issues. Always gamble responsibly and read the full terms of any promotion before opting in. If problems persist, the 24/7 live chat is your fastest support channel.
